Refund policy
We have a 7-day contact policy, which means you have 7 days after receiving your item to report any issue with your order.
To be eligible for an exchange or replacement, your item must be defective, damaged, or incorrect. As all products are custom-made, we do not accept returns for change of mind.
To report an issue, you can contact us at rebeccawong.work@gmail.com. Please include your order number and clear photos of the issue so we can assess and assist you.
Please note that items sent back to us without first contacting us will not be accepted.
You can always contact us for any return or exchange questions at rebeccawong.work@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
As all ChopChop! products are custom-made and personalised, we do not accept returns or exchanges for:
- Change of mind
- Incorrect information submitted by the customer (e.g. spelling, layout, or design)
We also do not accept returns for sale items or gift cards.
Please get in touch if you have questions or concerns about your specific item.
Refunds
At ChopChop!, each stamp is custom-made to your specifications. For this reason, we do not offer refunds for change of mind.
However, you may be entitled to a refund or replacement if your item has a major fault in accordance with Australian Consumer Law.
Exchanges
We will provide a replacement if:
- The product arrives damaged, or
- There is a manufacturing defect, or
- The item received is incorrect
Please contact us within 7 days of receiving your order with:
- Your order number
- Clear photos of the issue
Once approved, we will arrange a replacement.